We have 6, 12 and 15 bottle boxes in our warehouse, so feel free to mix up a case of your favourites (One of this, two of that etc).
If you order lots of bottles, please be aware that we will fit the wines into the fewest number of boxes possible (better for the environment and all that!)For example, if you order two six packs, you'll receive one box with 12 bottles in.
Cases can also arrive separately as we try and get your wine delivered as quickly as possible.
We deliver REALLY FAST (next working day) to Sydney, Melbourne and Perth (yes Perth) metro areas, and QUITE FAST (one business day) to Brisbane, Canberra and Adelaide... Just get your order in by 3pm and we'll get picking and packing!
If you're an Angel in Sydney or Melbourne it's not only fast, it's also free!
For all other areas within Australia, freight costs will vary. You can use our delivery calculator to see how long delivery will take and the delivery cost.
We ship our delicious wines to most Australian addresses - use our delivery calculator to check your postcode.
Unfortunately we can't deliver to PO Boxes... sorry!
We love shipping to your work address. Deliveries usually take place Monday - Friday 8am-6pm so this is good way to ensure you get your wine first time.
Plus it's a great way to show your work colleagues that you are supporting Australian winemakers!
Most of you will have your wine carefully delivered by our friends at Fastway Couriers. We work really closely with Fastway to ensure the delivery experience is as seamless as possible.
Regional areas may be serviced by Australia Post and in WA it could be a number of different carriers (all of whom do a great job!).
When you place your order there is a space for delivery instructions that will be printed on the label for the driver.
We are happy for the driver to leave your wine in a safe place if you're not home so just be clear in your instructions to avoid going thirsty!
If there isn't anywhere safe to leave your order, you can also tell us not to leave the wine without a signature. Just pick this option at checkout.
Yes, but make sure the person is over 18 and that they'll sign to receive it. We can also include gift messages.
During checkout, we'll verify that we can ship the wine to the address you're sending it to. If there are any problems, we'll let you know.
No, sorry. You need to sign to accept the parcel.
This is just an authorisation so that we can check your card and mitigate the risk of fraud. The $1 is never billed and will dissapear after a couple of days.
If you want to cancel your order for any reason give us a ring at 1800 898 677 as soon as possible and we will attempt to cancel it for you and give you your money back.
N.B. Because we try to deliver very promptly, it isn't always possible to cancel the delivery. The warehouse team moves as fast as lightning! But you can refuse to accept the wines when they arrive (just tell the delivery person to return the wines to sender). We'll refund your money when the wine arrives back at the warehouse.
If you don't like a wine, or it's corked or damaged, then we'll give you a full refund or a credit to your account. Email us at firstname.lastname@example.org or call us at 1800 898 677 and we'll sort it out for you within 30 days of your order.
N.B. If you have several bottles of the same wine that you want refunded, please leave them unopened as we'll come and collect them. We'll let you know when you get in touch with us.
You have a few options...
Still not sure what to go for? Give us a ring on 1800 898 677 and ask to speak to one of our friendly Customer Happiness Managers - who will customise a case to match YOUR taste buds.
Redeem your voucher by clicking here. If you have additional questions, there's a whole section of the FAQ especially devoted to your voucher.
Angels don't just cut out the middlemen, they make them look ridiculous.
Angels support Aussie winemaking talent by topping up their Angel accounts with $40 a month to be spent on wine. In return, they receive wholesale prices; free wine and a whole lot more.
You can become an Angel by signing up here.
Each month you top-up your account with $40, yours to spend whenever you like. This isn't a membership fee and we'll never send you unsolicited wine the way most wine clubs do. Your money builds up until you want to buy some wine. Or get it back if you don't.
Basically, our winemakers don't waste money on stuff that you can't taste like marketing or high interest rate loans.
Updating your card details is easy. Just head to the 'My account' section and click on 'Cards' in the blue drop down menu at the top of the screen.
Cancelling your Angel status is easy (although we'd rather you didn't!) You can cancel at any time by logging in, then selecting 'Account details' under your name at the top of the website, followed by 'Angels Account'. Or call us at 1800 898 677. Either way, we'll cancel your account and refund any unspent top-ups you have made.
If you're into wine, you probably know that "wine club" has come to refer to a very specific business model where customers pay a certain amount per year and a company (often a winery) sends them regular shipments of wine. We aren't doing that.
Instead, Naked Wines customers put money in a separate trust fund over the course of the year. And they can come and shop at the site with that money as much or as little as they want. They can assemble cases however they like, only have wines delivered around the holidays or before their birthday or whenever. If you're looking for a company to regularly send you unsolicited wine, we're not it.
But in the more general sense, we are a group of people who really enjoy wine. So if "wine club" just meant a club that likes wine, we'd be that.
Buying direct from wineries is a great way to support already existing winemakers. But you'll pay a lot more without necessarily benefiting the winemaker.
Being an Angel means you're financing new winemakers and creating new projects, and you tend to get much more bang for your buck because of that.
Virtually all the wines on the site are exclusively sold through Naked. If you manage to find similar wines or wines made by the same winemakers or wines made from the same fruit, they will typically be much more expensive.
Because Angels finance these wines and promise to drink them all up, winemakers are able to sell it at the true cost without marketing costs and other worries.
If you don't like a wine, or it's corked or damaged, then we'll give you a full refund.
N.B. If you have several bottles of the same wine that you want refunding, please don't open them as we'll come and collect them.
Call us on 1800 898 677 or email us at email@example.com - and we'll get it all sorted for you.
We have tried to make the site navigation as simple as possible. For example, you can find mixed cases under the case tab or mix your own case through the wines tab.
On the NakedMe tab, you'll find a lot of great free tools:
Still not sure what to go for? Give us a ring at 1800 898 677 and ask to speak to one of our friendly customer happiness managers - who will customise a case to match YOUR taste buds.
We want talented winemakers who can make great wine without wasting time or money on marketing. Many of them come to us.
Since we finance everything and sell everything we finance, our winemakers don't have to worry about funding, marketing or sales. Zero risk and more time to concentrate on making great wine tend to be pretty convincing arguments.
Just drop us an email at firstname.lastname@example.org. We're looking for talented winemakers who have sussed out great opportunities to make wine and need help with the financing and sales. So tell us what you've done that makes you special, what opportunities you've found, and give us an idea of how we can help you.
Redeem your voucher by clicking here
If you received a voucher from one of our partners, here is some additional information that might help you out.
We know that trying a new wine can be a scary experience. And we need to earn your trust. So we try to make the first case as affordable as possible.
We'll also try to make the choice easy for you by recommending a case of wine. The recommended case has a good panoply of wines that represent the diversity and quality of our range (and they are also our customers' favourite wines). That said, if you want to build your own case, feel free to do that under the Wines tab of our website.
Note that the voucher you got should say exactly how much money you get off and it will probably have a minimum spend on there too. Like $50 off of a purchase of at least $109.99. If you build your own case, make sure that you hit the minimum spend amount detailed on your voucher or you won't be able to claim the voucher.
For full voucher Terms & Conditions, please click here.
You need to pick 6, 12 or 15 bottles to use your voucher (refer to your voucher for specific details)
You have a few options to find the right 6, 12 or 15...
If you're still not sure what to go for, just give us a ring at 1800 898 677 and ask to speak to one of our friendly customer happiness managers who will help you make a case that fits your taste buds.
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