Terms and Conditions

If you can’t find what you’re looking for, call us on 1300 898 677 or email chat@nakedwines.com.au

The small print

  1. www.nakedwines.com.au is operated by Naked Wines Australia Pty Ltd. Sale of wines through nakedwines.com.au is made under New South Wales liquor licence LIQP770016426.
  2. The following Terms & Conditions of Use together with our privacy policy (collectively, Terms) form the agreement between You and Us in relation to Your use and access of this website and the supply of wine ordered by the website.
  3. By accessing this website, You acknowledge that You are 18 years or older and have read and understood the Terms and that You agree to be bound by the Terms. If You do not agree to the Terms or have not reached 18 years of age then you must not use this website.
  4. From time to time We may vary the Terms and You must accept the Terms on each occasion You access the website.
  5. “Our”, “We”, and “Us” means Naked Wines Australia Pty Ltd and “You” and “Your” means the customer having an account with Us or placing an order with us.

Ordering

  1. The delivery address supplied by You must be in Australia. We are not permitted to ship product internationally. Due to legislation changes we no longer ship to the Northern Territory.
  2. By placing an order with Us You are confirming that You are 18 years or older. It is illegal for Us to sell alcohol to anyone under the age of 18.
  3. When You give Us Your credit or debit card details You are confirming that You are either the card holder, or that You have permission from the card holder to use the card for the purpose of ordering wine from Us.
  4. The delivery address supplied by You must be in Australia. We are not permitted to ship product internationally.
  5. No payment will be taken from Your card until the goods You have ordered are dispatched from Our warehouse, or Your monthly Angels payment (if You are a Naked Angels customer) is due.
  6. We reserve the right to cancel any orders We cannot fulfill for any reason. If Your order is cancelled We will contact You to inform You of the cancellation and refund any money You have paid Us for that order.
  7. We only ship in cases containing 6, 12 or 15 bottles. We cannot accept any orders for less than 6 bottles.

Product Availability

  1. Products offered by Us are displayed on Our website(s) in ‘real time’. Any product may be withdrawn from offer without notice at Our discretion.
  2. If for some reason We are unable to fulfill Your exact order, We reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine You ordered. The 3 substitute bottles will be covered by Our money back guarantee as set out below. If We need to substitute more than 3 bottles in any one order We will put Your order on hold and contact You for further instructions.
  3. We reserve the right to limit sales to retail quantities if we reasonably deem that the order is not within a reasonable retail quantity. If you wish to purchase unusually large orders for an event, please call us prior to placing the order so that we can accommodate you.
  4. If You are unhappy with Our wines, We offer a full money back guarantee. To receive the full money back guarantee, You must communicate with Us within 30 days of the date of delivery of the wine to You. We may require a return of the remaining quantity of wine at Our discretion.

Delivery

  1. Free and next business day delivery is available to Sydney & Melbourne metro Angels only for orders placed by 3pm. Next day delivery is also available to Perth metro Angels however freight is charged at $4.99 per order. If we experience an unusually large number of orders, we may change the 3pm cut-off to an earlier time so that we can keep our promise to the customers who have already placed their orders. We deliver Australia wide and are continually working on our rates. When a metro customer purchases online from any state in the country the final price will be based on the wines selected plus the cost of the courier, which will be displayed at the end of the purchase process.
  2. If Your order goes missing, or is damaged, between dispatch and delivery, We will send You a replacement order as soon as We can. If We are unable to dispatch replacement goods within 7 days We will offer You a full refund. For these purposes, delivery takes place when products are left at the delivery address specified in Your order.
  3. Our courier may require a proof of age identification check if they deem it reasonable at the time they are making the delivery to You or Your authorized agent.
  4. If Your order is undeliverable we will contact you to arrange for re-delivery. We may charge you a fee for any re-deliveries.
  5. Risk of damage, loss or deterioration to the product passes to You on delivery.
  6. Title to the product remains with Us until we receive the full price of the product from you in cleared funds.
  7. Due to Northern Territory Government legislative changes to the Liquor Amendment Bill in order to regulate the sale, provision, promotion and consumption of liquor within the Northern Territory, we no longer ship to this region.

Security, Privacy and Risk

  1. For Your own safety We reserve the right to contact Your card issuer for the purposes of carrying out security checks.
  2. We take Your privacy very seriously and will only pass Your delivery details to 3rd parties when necessary to fulfill your order i.e. to warehouse operators, carriers and other third parties contracted to dispatch your order to You. Please read Our Privacy Policy on our website.
  3. You must not upload any type of virus or computer malware onto the website and must ensure that Your computer remains safe and does not infect Our website whilst You are on the website.
  4. We may provide links on Our website to third party products and/or services. We do not promote or recommend these products and/or services to You. If You access these links You do so at Your own risk.
  5. We expressly disclaim all liability for Your use of this website. Each time You access this website You acknowledge that Your use of this website is at your sole risk and you are solely liable for any damage, loss or expense You incur from using the website.

Naked Wines Angels

  1. For Your own safety We reserve the right to contact Your card issuer for the purposes of carrying out security checks.
  2. We take Your privacy very seriously and will only pass Your delivery details to 3rd parties when necessary to fulfill your order i.e. to warehouse operators, carriers and other third parties contracted to dispatch your order to You. Please read Our Privacy Policy on our website.
  3. You must not upload any type of virus or computer malware onto the website and must ensure that Your computer remains safe and does not infect Our website whilst You are on the website.
  4. We may provide links on Our website to third party products and/or services. We do not promote or recommend these products and/or services to You. If You access these links You do so at Your own risk.
  5. We expressly disclaim all liability for Your use of this website. Each time You access this website You acknowledge that Your use of this website is at your sole risk and you are solely liable for any damage, loss or expense You incur from using the website.

When You become a Naked Angel, You will be helping Our network of talented winemakers to make delicious wines, for less.

You support them by depositing 40 a month into your Naked Wines piggy bank towards Your next order. Yours to spend on ANY of Our wines, whenever You want. We combine your funds with ours to fund our winemakers to create these amazing handcrafted wines.

In return for Your support, You save at least 25% (and up to 50%) every time You place an order (i.e. You pay the Angel Price rather than the normal price listed next to each wine).

Naked Angels are also offered a free premium bottle of wine every month if You order a case, while stocks last. To claim Your free bottle, add it to Your basket from Your Naked Me page (unless we have added it already!) and checkout with at least 12 other bottles.

Also:
As a Naked Angel there is no obligation to order whatsoever. You decide when You want to order (if at all) and what You want to order.

Your monthly deposits will be transferred from your registered debit or credit card once per month. You can change Your payment date on Your Account page.

If You place an order that totals more than the balance in Your Naked Wines account, then We will debit Your registered debit / credit card the difference.

Please Note: There are a handful of highly discounted cases which do not have an exclusive Angel discount, which we will specify on the website. However, You will still save a minimum of 25% (excluding some introductory offers).

Money-Off Vouchers: if You have a promotional money-off voucher in Your account, these are only redeemable against the standard price, not the Angel price, unless otherwise stated.

Gift Certificates: As these are like money, there is no Angel discount when buying gift certificates BUT You will still receive Your Angel discount when You spend a gift certificate.

Cancellation: You can cancel your Naked Angel Account at any time, and get Your money back (Angel Credit), or wine to that value – with no penalty whatsoever. You can cancel online on Your account page, via email at chat@nakedwines.com.au OR by calling Us on 1300 898 677 FREE. Please note, that if You have any vouchers in Your account, We cannot refund these but, subject to the provisions below You will receive all unused money that you paid into Your account.

If you stop making Your monthly Angel deposits for 3 consecutive months and you have Angel Credit and you don't contact us to make some other arrangement we will:

  1. Refund your Angel Credit to your nominated credit card or bank account, or
  2. If, after we have done our best to contact you, we can't refund your Angel Credit because your credit card or account details have changed, or you haven't provided us with an alternate way to pay you, we will deliver wine to the value of your Angel Credit to the address you last advised us; and
  3. If we can’t deliver to that address because you have moved, or there is no-one at that address to accept delivery of the wine, you acknowledge that we will donate that wine to a registered charity, who can use the wine for their fundraising. This way everyone benefits.

What does Angel exclusive mean?
Angel exclusive means that Angels will always get first dibs on all new products as soon as they hit the store (usually around four weeks). Once Angels have had first dibs, the product will be released to all customers to purchase at the list price, however Angels will always have first dibs.

Vouchers and Gift Cards

Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated by us.

If you receive a voucher from us, You can use it in the following ways:

  • You must be over the age of 18 to claim a voucher and purchase from us.
  • These Terms and Conditions will become applicable when you redeem a discount promotion or voucher by entering a code and password on our website, along with your email address.
  • Vouchers are valid only on a customer's first order, can only be used once and may not be copied, resold or published in any way without our written approval.
  • Vouchers can not be used in conjunction with any other offer, promotion, discount or voucher unless otherwise stated by us.
  • Vouchers will be applied to your order's market price and your discounted order total will be confirmed before checkout. There may be a minimum spend requirement. Our standard minimum order requirement is 6 or 12 bottles but this may vary by voucher.
  • We reserve the right to withdraw or cancel any voucher for any reason at any time.
  • Vouchers offered from any customer referral program are not valid if published on deal or bargain sites. We reserve the right to cancel any suspicious codes and remove referral credit if we become aware of inappropriate use.
  • As with all of our orders, if you’re not happy with any of the wines for any reason, we offer a full money back guarantee. To receive the full money back guarantee, you must communicate with us within 30 days of the date of delivery of the wine to you. We may require a return of the remaining quantity of wine at our discretion.

Please note: We may offer vouchers depending upon an event or season or our business partners may offer vouchers which may have different terms and conditions to those listed above, – however, we will ensure that the applicable terms and conditions will be printed on the voucher itself or included on the website.

We operate a fair use policy on all promotional vouchers: We will honour vouchers earned from our partners, but we reserve the right to close your account(s) if we reasonably suspect that You are downloading vouchers from a voucher site, or if You set up multiple accounts.

Never Miss Out

  1. To ensure you never miss out on your favourite wine/s again, you can pop your name on the reserve list of a particular wine to guarantee first dibs every time a new vintage lands.
  2. You tell us how many bottles (6 / 12 / 15) and we’ll make sure you're the first to know when a new vintage arrives (which is typically once a year)
  3. We'll let you know at the point you pop your name on the list when the wine is roughly due to land each year, but please be mindful that this is an approximate date as the winery and shipping gods change our plans sometimes...
  4. When the wine is on its way to our warehouse, we'll send you an email to let you know it's landing soon (with an approximate delivery date). And unless you tell us not to, we’ll pop your wines in the post so you don’t need to lift a finger.
  5. There's absolutely nothing to pay until we ship you your wines, and our usual money back guarantee applies i.e. if you don’t enjoy the wines, you get your money back.
  6. You’ll pay the current Angel price for the wines (at the time of shipping). Our usual delivery charge applies.
  7. There are absolutely no tie-ins or commitments, and you can take your name off the reserve list at any point here.
  8. Please note, we don't offer this service on all of our wines - and if we decide to stop offer a wine as part of Never Miss Out for any reason, we will email you to let you know, and we won't be able to ship you any more of that wine. Equally, if a winemaker has a poor harvest, and yields are down, then we reserve the right to reduce your allocation to share out the spoils - or in very rare cases, we may have to cancel your allocation.
  9. N.B. If you’re an Angel and your case coincides with your monthly free bottle, we can add your free bottle to your case, as long as there are 12 or more bottles in your case.
  10. To never miss out on a favourite wine, give our Customer Happiness Team a call, or check out the wine page where you’ll be able to pop your name on the list!

Intellectual Property

All content displayed or comprising the website, including without limitation the images, brand names, trademarks, commentary, website layout and software are subject to intellectual property protection in Australia and internationally. You do not have permission to modify the content on this website, permit unauthorized users to access it (whether intentionally or otherwise) or transmit it to third parties. Any misuse of Our intellectual property rights and/or Our partners’ intellectual property rights will result in immediate termination of Your account and You may be liable for damages.

Website Information

Information contained on our website is uploaded regularly. We cannot guarantee the information to be correct, current or complete as there are a number of factors which affect this information. We accept no responsibility or liability for any inaccuracies or typographical errors on our website.

Product warranty

We warrant that the product supplied by Us is of merchantable quality when delivered to You. To the extent permitted by law We expressly disclaim all express, implied, statutory warranties, guarantees and representations. In accordance with clause 9 of these terms and conditions, Our warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected product to You or a refund of the cost of the product, at Our discretion.

Liability

You acknowledge that We are not liable to You under any circumstances for any loss, damage or expense (including indirect or consequential, loss of opportunity or profits)You may incur from using our website. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective then our aggregate liability to You under these Terms for all exclusions referred to above for all and any causes of action (collectively) shall be limited to AU$50.

Indemnity

You agree to indemnify, defend and hold Us, Our officers, employees, partners, suppliers, agents and contractors from and against all losses, proceedings, charges and costs (whether direct, indirect, special, exemplary or consequential) of every kind made against Us due to Your use, misuse or access to Our website and/or in allowing (with or without intention or knowledge) a person under 18 years of 18 access to Our website or to take delivery of the product on your behalf (whether with or without your permission).

Force Majeure

We shall not be responsible to You if we are unable to deliver Your order or if we are prevented from performing our obligations under these Terms due to circumstances beyond our reasonable control. We will notify you of any delays to your delivery. However, if we are prevented from performing our obligations beyond a reasonable time then we may, at our discretion, elect to cancel Your order and provide a refund or credit to the value of the cancellation without further liability to You.

Notices to you

We may contact you via the contact details provided by you including your email address. You must maintain Your contact details as current at all times.

Entire Agreement

These Terms contain the entire agreement between You and Us for the use of Our website to purchase product. All and any other understandings, agreements and representations are hereby expressly excluded.

Applicable law

These Terms are governed by the laws of New South Wales, Australia and the parties submit to the jurisdiction of the courts of New South Wales.

Responsibility

It is Your responsibility to consume alcohol sensibly.

Privacy Policy

When you join Naked Wines, we collect personal information about you to enable us to process and deliver your order. This information may include your name, date of birth, contact details, credit card or bank account information and other information relevant to your services.

By registering on our website, you consent to Naked Wines maintaining, recording, holding and using the personal data we collect about you. All data is collected lawfully and maintained in accordance with Australian privacy law.

We may also collect your personal information from you when you order wine, enter into one of our competitions or otherwise interact with us (such as through a Naked Wines application or through social media). This may include information such as preference information and other usage data. We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed.

In addition, we collect information regarding activity on our website and other services, such as the number of visitors to the website or application, the date and time of those visits, the number of pages viewed, navigation patterns and, where relevant, the websites visited before visiting the website.

On our website, your visits are associated with cookies which are unique identifiers. This information may be collected on Naked Wines’ behalf by web analytics companies. This information provides us with statistics that we can use to analyse and improve our websites and our products and services. The information we collect may also be used to allow Naked Wines to send you offers which we feel will be of interest to you, and to send notification of posts from users and winemakers to your "wall". If you would prefer not to receive these e-mails please go to the “Change my details” section of the “My Account” screen where you can update your e-mail preferences.

We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties. We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure storage. Where we store your personal information with a third party data storage provider, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.

Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.

Your Naked Me profile is a public page and can be viewed by other visitors to the website. If you would prefer to make your profile private you can do so directly on your Naked Me page. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to e.g. to our delivery company to get you your wine.

If you opt-out of emails from Naked Wines, you will only be contacted by us regarding service issues such as, without limitation, order confirmation and delivery confirmation, significant changes to terms and conditions and non-marketing e-mails.

If you have any questions relating to this policy, contact us by e-mail on: chat@nakedwines.com.au

Anti-Slavery and Human trafficking policy

Majestic Wine PLC maintains a diverse supply chain across a number of geographic areas, as well as directly employing over 1500 people worldwide. As a Group we are committed to the principles of the Modern Slavery Act 2015 and the Californian Transparency in Supply Chain Act of 2010 (TISCA) and to doing everything we can to prevent slavery and human trafficking in our businesses and across our supply chains.

We recognise that modern slavery can take many forms, including servitude, forced or compulsory labour and human trafficking.

Our Anti-Slavery Statement:

“As part of our Company mission ‘To Do the Right Thing for our People, Customers and Suppliers’ we oppose modern slavery in all its forms and will try to prevent it by any means that we can. We expect anyone who has any suspicions of modern slavery in our business or our supply chain to raise their concerns without delay. We promise that we will keep any information provided completely confidential.”

1. Structure and Supply Chains

Our Structure

Majestic Wine PLC is a leading wine retailer with four divisions: Majestic Wine Retail, Majestic Commercial, Naked Wines and Lay & Wheeler. The Company is based in the UK and has operations in the UK, France, USA and Australia. Group turnover for the year ended 02 April 2018 was just below $857m. For more information on our Group please visit: Our group at a glance

Our Supply Chains

Our Group purchases goods and services from a wide range of providers located across differing geographic areas. By value the largest part of our supply chain is wine which comes from a mix of developed and developing economies around the world. As well as wine, we purchase goods and services to support our operations around the word ranging from staff uniforms and printed marketing materials to consultancy and facilities management services.

Within our retail business our staff are predominantly permanent employees. The nature of our business is such that employees are required to work “out of office” hours and over weekends. Working hours are agreed between managers and staff. We do not utilise zero hours’ contracts. We are of the view that our policy in no way contravenes the principles which support the individuals’ right to offer their services in exchange for a fair wage.

We recognise our supply chain as our biggest risk area for exposure to modern slavery. We operate in a sector where our suppliers may make use of seasonal workers employed on a variety of types of contracts. This is a high risk area in terms of the legislation. In the developing economies, or where there are large numbers of unskilled and/or unemployed workers, there may also be an enhanced risk for abuse.

2. Risk Mapping Process

As a result, we are committed to developing a detailed risk mapping process, together with the required mitigation and intervention strategies, to adequately address our obligations. To this end we have already developed an action plan, with realistic time lines for implementation.

This process will include a determination as to which parts of our business and suppliers are considered to represent the highest risk of modern slavery taking into consideration the locations they are based in, the types of labour they utilise and the services provided to our Group.

3. Policies and Commitments

We expect high standards and transparency from inside our own businesses as well as from all our contractors, suppliers and other business partners. We expect our suppliers to hold their own suppliers to the same high standards.

Our commitments:

  • To prohibit use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children;
  • All team members must familiarise themselves with our procedures to help in the identification and prevention of modern slavery;
  • We will review our supply base to identify high risk areas which raise concern against our “Doing the Right Thing” standards.
  • We have identified a number of policies which will underpin and support our commitments and have developed and implemented a Code of Conduct and Whistle Blowing Policy. The consideration of additional supporting policies will form part of our risk process as part of the required mitigation actions.

4. Training Processes

We understand that we need to raise awareness of modern slavery within our own business as well as amongst our supply chain, including a process which is available to report transgressions.

We will endeavour to work with suppliers identified as “at risk” following our assessment process so as to train them and provide capacity building within the relevant structures to address the problem. As part of this strategy, we will also attempt to work with groups at risk within the labour grouping to ensure they are made aware of their rights.

5. Actions to address modern slavery or human trafficking

Risk Management

Our current action plans include a risk assessment process together with mitigation and prevention outcomes.

Whistle Blowing

We promise to unconditionally protect any legitimate whistle blowers within or outside our organisation. Concerns about suspected modern slavery associated with the Company or our suppliers may be reported via the process set out below.

Anyone may submit a complaint or tip off via our hotline - speakup@majestic.co.uk

All reports of suspicious activity are kept in the strictest confidence. The source of reports will be kept confidential, save to the extent that our maintaining that secrecy or the anonymity of the source is not permitted by law, or is not consistent with our maintaining our adequate procedures. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains. Please cross refer to our Whistle Blowing Policy.

Employees should in the first instance approach their Divisional Director/MD or contact the confidential email contact on speakup@majestic.co.uk as per our Whistle Blowing Policy. The Director will then escalate this further and the course of action will depend on the nature of the complaint.

The Company encourages members of the public or people not employed by us to write, in confidence, to our hot line, our Company Secretary or Group Controls Manager at our headquarters at Majestic House to raise any concern, issue or suspicion of modern slavery in any part of our business or related supply chain.

Employees should take action in the following circumstances:

  • where they suspect a person acting on behalf of Majestic Wine PLC or one of our businesses is seeking to exploit another in a way which could amount to modern slavery;
  • where they suspect that a person acting on behalf of one of our suppliers is seeking to exploit another in a way which could amount to modern slavery;
  • where they have received an approach from a person acting on behalf of Majestic Wines PLC or one of our businesses who has invited you to participate in acts which could result in offences under the Modern Slavery Act 2015 being committed;
  • where they have information which leads to the rational conclusion that a person acting on behalf of Majestic Wine PLC or one of our businesses or suppliers is preparing to commit, is committing or has committed an act in contravention of the Modern Slavery Act 2015.

6. Engagement with Stakeholders

Our zero-tolerance approach to modern slavery will be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter. We expect all our people to have read and be aware of this statement.

We will include in the directors’ report accompanying our Annual Report a reference to the Company’s Slavery and Human Trafficking Statement, which will be presented on our PLC website post the year end. This statement will also be available on our PLC website.

Recommend for adoption by the Board Date of Adoption: August 2018

Next Review: July 2019

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 3 April 2019.

Greg Hodder (Chairman)
The Majestic Wine PLC
Board Date 08 August 2018