If you can’t find what you’re looking for, call us on 1300 898 677 or email firstname.lastname@example.org
When You become a Naked Angel, You will be helping Our network of talented winemakers to make delicious wines, for less.
You support them by depositing 40 a month into your Naked Wines piggy bank towards Your next order. Yours to spend on ANY of Our wines, whenever You want. We combine your funds with ours to fund our winemakers to create these amazing handcrafted wines.
In return for Your support, You save at least 25% (and up to 50%) every time You place an order (i.e. You pay the Angel Price rather than the normal price listed next to each wine).
Naked Angels are also offered a free premium bottle of wine every month if You order a case, while stocks last. To claim Your free bottle, add it to Your basket from Your Naked Me page (unless we have added it already!) and checkout with at least 12 other bottles.
As a Naked Angel there is no obligation to order whatsoever. You decide when You want to order (if at all) and what You want to order.
Your monthly deposits will be transferred from your registered debit or credit card once per month. You can change Your payment date on Your Account page.
If You place an order that totals more than the balance in Your Naked Wines account, then We will debit Your registered debit / credit card the difference.
Please Note: There are a handful of highly discounted cases which do not have an exclusive Angel discount, which we will specify on the website. However, You will still save a minimum of 25% (excluding some introductory offers).
Money-Off Vouchers: if You have a promotional money-off voucher in Your account, these are only redeemable against the standard price, not the Angel price, unless otherwise stated.
Gift Certificates: As these are like money, there is no Angel discount when buying gift certificates BUT You will still receive Your Angel discount when You spend a gift certificate.
Cancellation: You can cancel your Naked Angel Account at any time, and get Your No Fuss Refund, or wine to that value – with no penalty whatsoever. You can cancel online on Your account page, via email at email@example.com OR by calling Us on 1300 898 677 FREE. Please note, that if You have any vouchers in Your account, We cannot refund these but, subject to the provisions below You will receive all unused money that you paid into Your account.
If you stop making Your monthly Angel deposits for 3 consecutive months and you have Angel Credit and you don't contact us to make some other arrangement we will:
What does Angel exclusive mean?
Angel exclusive means that Angels will always get first dibs on all new products as soon as they hit the store (usually around four weeks). Once Angels have had first dibs, the product will be released to all customers to purchase at the list price, however Angels will always have first dibs.
When you pop your name down for Wine Genie, we’ll ask you the average amount you typically spend on a bottle: between $8.99 and $10.99, between $11.00 and $15.99, or over $16 , and every time you need a top up, we’ll suggest a case we think you’ll love based on these price-points and your personal preferences. If the price of the recommended case is too much (or too little), we can change your case for you.
Your standard delivery costs apply to Wine Genie cases.
You can change the case size, type, frequency and price-settings of your Wine Genie cases in your account page here. Or you can drop us a line and we’ll do it for you.
Every time you tell us whether you’d buy one of our wines again via our website or app, we get to know your tastes a bit better. If you’ve been with us for a while, our whizzy algorithm does all the thinking for you, based on your personal wine preferences, and picks wines you’ve told us you love OR with a similar style profile. Equally, it avoids wines you’ve told us you didn’t enjoy - and those that are similar.
If you’re new to Naked Wines, the more you tell us what you enjoy, the better the recommendations get! So please download our app or hop onto My Account > Wine Profile to fill in your Wine Profile. And don’t forget to give each wine you try a rating.
N.B. Our app is currently available to Angels only.
If you’re an Angel, you’ll only ever pay Angel prices - both on your Wine Genie cases and any ad-hoc purchases. Plus, you’ll still be offered a Thank You bottle every month (which you’re welcome to claim on non-Wine Genie orders as usual), get first dibs on new releases and keep all your other perks.
Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated by us.
If you receive a voucher from us, You can use it in the following ways:
Please note: We may offer vouchers depending upon an event or season or our business partners may offer vouchers which may have different terms and conditions to those listed above, – however, we will ensure that the applicable terms and conditions will be printed on the voucher itself or included on the website.
We operate a fair use policy on all promotional vouchers: We will honour vouchers earned from our partners, but we reserve the right to close your account(s) if we reasonably suspect that You are downloading vouchers from a voucher site, or if You set up multiple accounts.
A Gift Card is a product that has been pre purchased for a nominated credit value.
All content displayed or comprising the website, including without limitation the images, brand names, trademarks, commentary, website layout and software are subject to intellectual property protection in Australia and internationally. You do not have permission to modify the content on this website, permit unauthorized users to access it (whether intentionally or otherwise) or transmit it to third parties. Any misuse of Our intellectual property rights and/or Our partners’ intellectual property rights will result in immediate termination of Your account and You may be liable for damages.
Information contained on our website is uploaded regularly. We cannot guarantee the information to be correct, current or complete as there are a number of factors which affect this information. We accept no responsibility or liability for any inaccuracies or typographical errors on our website.
We warrant that the product supplied by Us is of merchantable quality when delivered to You. To the extent permitted by law We expressly disclaim all express, implied, statutory warranties, guarantees and representations. In accordance with clause 9 of these terms and conditions, Our warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected product to You or a refund of the cost of the product, at Our discretion.
You acknowledge that We are not liable to You under any circumstances for any loss, damage or expense (including indirect or consequential, loss of opportunity or profits)You may incur from using our website. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective then our aggregate liability to You under these Terms for all exclusions referred to above for all and any causes of action (collectively) shall be limited to AU$50.
You agree to indemnify, defend and hold Us, Our officers, employees, partners, suppliers, agents and contractors from and against all losses, proceedings, charges and costs (whether direct, indirect, special, exemplary or consequential) of every kind made against Us due to Your use, misuse or access to Our website and/or in allowing (with or without intention or knowledge) a person under 18 years of 18 access to Our website or to take delivery of the product on your behalf (whether with or without your permission).
We shall not be responsible to You if we are unable to deliver Your order or if we are prevented from performing our obligations under these Terms due to circumstances beyond our reasonable control. We will notify you of any delays to your delivery. However, if we are prevented from performing our obligations beyond a reasonable time then we may, at our discretion, elect to cancel Your order and provide a refund or credit to the value of the cancellation without further liability to You.
We may contact you via the contact details provided by you including your email address. You must maintain Your contact details as current at all times.
These Terms contain the entire agreement between You and Us for the use of Our website to purchase product. All and any other understandings, agreements and representations are hereby expressly excluded.
These Terms are governed by the laws of New South Wales, Australia and the parties submit to the jurisdiction of the courts of New South Wales.
It is Your responsibility to consume alcohol sensibly.
Effective: 15 March 2022
We may collect information about you in three ways — directly from you, automatically when you access or use our Website or Application and from third parties. This information allows us to serve you in a number of ways, for example, by providing the Website and Application to you, fulfilling an order you've placed and responding to your inquiries.
Here are a few examples of ways we may collect information directly from you:
Order Placement. When you place an order with us, you provide us with your name, email address, shipping and billing addresses, phone number, certain credit card information (type, expiration date and last four digits), your birthday and your order details. We may use this information to process payment, fulfill your order, send you marketing communications, and ensure that your order complies with all applicable laws, e.g., we don't sell wine to persons under 18 years of age.
Angel Sign-Up. When you sign up to be an Angel, you provide us with your name, email address, shipping and billing addresses, phone number and certain credit card information (type, expiration date and last four digits). We may use this information to process your Angel contributions, keep you informed regarding our products and promotions and ensure you have access to all of our Angel program benefits.
Voucher Registration. When you register a Naked Wines voucher, you provide us with your email address. We may use this information to send you marketing materials that we believe will be of interest to you.
Communications with Customer Service Agents. When you reach out to our customer service team, your written communications with our customer service agents, e.g., email and live chat, are stored and your phone communications with our customer service agents are sometimes recorded. We may use this information to assist us in resolving your inquiries and to help us serve you better in the future.
Comments on our Website and Application. When you post on our Website or Application, e.g., provide comments, join groups or rate wines, your posts are available to us. We may use this information to assist us in resolving your inquiries, generate appropriate wine recommendations for you and improve your customer experience.
Here are a few examples of ways we may collect information automatically when you access or use our Website and Application:
Browsing Activities. When you access or use our Website or Application, we may collect information about your browsing activities, including the pages you viewed, the links you clicked and page response time and download errors. We may use this information to optimize our Website and Application and improve your customer experience.
Device Information. When you access or use our Website and Application, we may collect information about your web browser, device and operating system. Like the browsing activity information described above, we may use this information to optimize our Website and Application and improve your customer experience.
Payment Processing. Payment processing will be carried out by PayPal, which will process such data as an independent data controller pursuant to its privacy statement available at www.paypal.com. You may exercise your data subjects rights towards PayPal in connection with such payment service by following the instructions in PayPal's Privacy Statement.
Here are a few examples of ways we may collect information from third parties:
Business Partners. When you shop with certain of our business partners, those partners (depending on their own privacy policies and data sharing practices) may provide us with certain contact information for you, such as your email address.
Social Media Accounts. When you log into our Website or Application from a social media account, we may use information from that account to auto-populate your Nakedwines.com customer profile. For example, instead of asking you to provide your name, we may auto-fill the "name" field with the name you've used in your social media profile. We may also collect your contacts for purposes of connecting you with friends, who are also Naked Wines customers, on our Website and Application.
Here are some examples of additional information we may collect directly from you, automatically when you use or access our Website or Application or from third parties:
Here are some examples of additional ways we may use your information:
We may share information about you in the following ways:
With your consent. In some cases, we'll get your permission before we share your information. For example, we may ask for permission in writing, in person or on the phone, through online “click-through” agreements, when you accept the terms and conditions of our Application and Website or by other means.
In a business transfer. We may share your information as part of a corporate business transaction, such as a sale, merger, consolidation, change in control, transfer of assets, acquisition, joint venture, corporate reorganization, financing or liquidation or in the unlikely event of insolvency, bankruptcy or receivership.
With related entities, i.e., our parent companies, companies under the control of our parent companies and our subsidiaries. We may share your information with other companies in the Naked family, including our parent companies — e.g., Naked Wines PLC and Naked Wines International Ltd. — and companies under the control of our parent companies — e.g., www.nakedwines.com Limited and Nakedwines.com, Inc.
With service providers. We may share your information with service providers, i.e., third parties who perform services on our behalf, such as payment processing, compliance checks, billing, shipping, auditing, marketing and customer service.
With business partners. We may share your information with business partners, i.e., third parties with whom we've entered into business relationships or partnerships. We allow some of these business partners to place cookies or pixels on our site, which provide them with information regarding your activities on the Website or Application, including whether or not you've placed an order in response to an advertisement hosted by the business partner, whether you've used a voucher to place that order and whether you've signed up to become an Angel.
For legal reasons. We may share your information for purposes of complying with a law, regulation, subpoena, audit or other government investigation or request. We may also share your information for purposes of enforcing our legal rights, e.g., to enforce our agreements, collect outstanding debts, protect our property rights or prevent fraud and abuse.
The security of your information is important to us and we take commercially reasonable steps to make sure your information is protected. Although no system can guarantee the complete security of your information, we use our best efforts to maintain commercially reasonable technical, organizational and physical safeguards, consistent with applicable law, to protect your information.
We keep your information for as long as we need to in light of the purposes for which it was collected, our business needs and our legal and regulatory obligations. We may store some information indefinitely, including after your relationship with us has ended. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information we are disposing.
Third party cookies/"Do Not Track." As explained above, we allow some of our business partners to place cookies or pixels on our site that track certain of your activities on our Website and Application. Some browsers support a "Do Not Track" feature, which is intended to signal to websites that you do not wish to be tracked. Unless otherwise required by law, our Website and Application do not change the way they operate based upon detection of a "Do Not Track" signal.
Social media. You may choose to connect to us through a social media platform, such as Facebook, Twitter, Google or Instagram. Please be advised that these social media platforms may collect information from you. When you click on a social plug-in, such as Facebook's "Like" button or Twitter's "tweet" button, that particular social network's plugin is activated and your browser is directly connected to that provider's servers. We do not have control over the collection, use and sharing practices of social media platforms. We encourage you to review their usage and disclosure policies and practices, including their data security practices, before using the social media platforms.
Our Website, Application and Products are not intended for children or any persons under the age of 18. We don’t knowingly collect information, including personal information as defined by applicable law, from children or any persons under the age of 18.
If you would like to access or correct the information we’ve retained about you under Australian law, please contact us at firstname.lastname@example.org and provide the following information:
If you believe your information is being mishandled, please contact us at email@example.com and we will review your complaint with our legal and security teams.
We occasionally invite you to pre-order wines that are currently out of stock, or new exciting wines that will be added to our range.
We typically ask you to put down a $10 deposit to secure 6 bottles. This will appear just like any regular order would, in your order history.
You can pay your deposit using your registered card or any cash in your Naked Wines account (you can’t use vouchers or account credits).
When the wine is ready to ship, we’ll email you to let you know and tell you when it’s due and how much balance you owe (which you’ll pay when we ship you the wine).
If you’ve changed your mind, you can cancel your order and we’ll give you your $10 deposit back.
Our 100% no fuss refund guarantee still applies to pre-ordered wines, so if you don’t enjoy it, or it’s faulty, just let us know and we’ll add a credit to your Naked account.
Please note, pre-order delivery dates are estimates and subject to change. If there’s a delay, we’ll let you know by email.
Our standard delivery charges apply.
Majestic Wine PLC maintains a diverse supply chain across a number of geographic areas, as well as directly employing over 1500 people worldwide. As a Group we are committed to the principles of the Modern Slavery Act 2015 and the Californian Transparency in Supply Chain Act of 2010 (TISCA) and to doing everything we can to prevent slavery and human trafficking in our businesses and across our supply chains.
We recognise that modern slavery can take many forms, including servitude, forced or compulsory labour and human trafficking.
Our Anti-Slavery Statement:
“As part of our Company mission ‘To Do the Right Thing for our People, Customers and Suppliers’ we oppose modern slavery in all its forms and will try to prevent it by any means that we can. We expect anyone who has any suspicions of modern slavery in our business or our supply chain to raise their concerns without delay. We promise that we will keep any information provided completely confidential.”
1. Structure and Supply Chains
Majestic Wine PLC is a leading wine retailer with four divisions: Majestic Wine Retail, Majestic Commercial, Naked Wines and Lay & Wheeler. The Company is based in the UK and has operations in the UK, France, USA and Australia. Group turnover for the year ended 02 April 2018 was just below $857m. For more information on our Group please visit: Our group at a glance
Our Supply Chains
Our Group purchases goods and services from a wide range of providers located across differing geographic areas. By value the largest part of our supply chain is wine which comes from a mix of developed and developing economies around the world. As well as wine, we purchase goods and services to support our operations around the word ranging from staff uniforms and printed marketing materials to consultancy and facilities management services.
Within our retail business our staff are predominantly permanent employees. The nature of our business is such that employees are required to work “out of office” hours and over weekends. Working hours are agreed between managers and staff. We do not utilise zero hours’ contracts. We are of the view that our policy in no way contravenes the principles which support the individuals’ right to offer their services in exchange for a fair wage.
We recognise our supply chain as our biggest risk area for exposure to modern slavery. We operate in a sector where our suppliers may make use of seasonal workers employed on a variety of types of contracts. This is a high risk area in terms of the legislation. In the developing economies, or where there are large numbers of unskilled and/or unemployed workers, there may also be an enhanced risk for abuse.
2. Risk Mapping Process
As a result, we are committed to developing a detailed risk mapping process, together with the required mitigation and intervention strategies, to adequately address our obligations. To this end we have already developed an action plan, with realistic time lines for implementation.
This process will include a determination as to which parts of our business and suppliers are considered to represent the highest risk of modern slavery taking into consideration the locations they are based in, the types of labour they utilise and the services provided to our Group.
3. Policies and Commitments
We expect high standards and transparency from inside our own businesses as well as from all our contractors, suppliers and other business partners. We expect our suppliers to hold their own suppliers to the same high standards.
4. Training Processes
We understand that we need to raise awareness of modern slavery within our own business as well as amongst our supply chain, including a process which is available to report transgressions.
We will endeavour to work with suppliers identified as “at risk” following our assessment process so as to train them and provide capacity building within the relevant structures to address the problem. As part of this strategy, we will also attempt to work with groups at risk within the labour grouping to ensure they are made aware of their rights.
5. Actions to address modern slavery or human trafficking
Our current action plans include a risk assessment process together with mitigation and prevention outcomes.
We promise to unconditionally protect any legitimate whistle blowers within or outside our organisation. Concerns about suspected modern slavery associated with the Company or our suppliers may be reported via the process set out below.
Anyone may submit a complaint or tip off via our hotline - firstname.lastname@example.org
All reports of suspicious activity are kept in the strictest confidence. The source of reports will be kept confidential, save to the extent that our maintaining that secrecy or the anonymity of the source is not permitted by law, or is not consistent with our maintaining our adequate procedures. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains. Please cross refer to our Whistle Blowing Policy.
Employees should in the first instance approach their Divisional Director/MD or contact the confidential email contact on email@example.com as per our Whistle Blowing Policy. The Director will then escalate this further and the course of action will depend on the nature of the complaint.
The Company encourages members of the public or people not employed by us to write, in confidence, to our hot line, our Company Secretary or Group Controls Manager at our headquarters at Majestic House to raise any concern, issue or suspicion of modern slavery in any part of our business or related supply chain.
Employees should take action in the following circumstances:
6. Engagement with Stakeholders
Our zero-tolerance approach to modern slavery will be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter. We expect all our people to have read and be aware of this statement.
We will include in the directors’ report accompanying our Annual Report a reference to the Company’s Slavery and Human Trafficking Statement, which will be presented on our PLC website post the year end. This statement will also be available on our PLC website.
Recommend for adoption by the Board Date of Adoption: August 2018
Next Review: July 2019
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 3 April 2019.
Greg Hodder (Chairman)
The Majestic Wine PLC
Board Date 08 August 2018
Recommending a friend
To the person receiving an invite: