If you can’t find what you’re looking for, call us on 1300 898 677 or email firstname.lastname@example.org
When You become a Naked Angel, You will be helping Our network of talented winemakers to make delicious wines, for less.
You support them by depositing $40 a month into your Naked Wines piggy bank towards Your next order. Yours to spend on ANY of Our wines, whenever You want. We combine your funds with ours to fund our winemakers to create these amazing handcrafted wines.
In return for Your support, You save at least 25% (and up to 50%) every time You place an order (i.e. You pay the Angel Price rather than the normal price listed next to each wine).
Naked Angels are also offered a free premium bottle of wine every month if You order a case, while stocks last. To claim Your free bottle, add it to Your basket from Your Naked Me page (unless we have added it already!) and checkout with at least 12 other bottles.
As a Naked Angel there is no obligation to order whatsoever. You decide when You want to order (if at all) and what You want to order.
Your monthly deposits will be transferred from your registered debit or credit card once per month. You can change Your payment date on Your Account page.
If You place an order that totals more than the balance in Your Naked Wines account, then We will debit Your registered debit / credit card the difference.
Please Note: There are a handful of highly discounted cases which do not have an exclusive Angel discount, which we will specify on the website. However, You will still save a minimum of 25% (excluding some introductory offers).
Money-Off Vouchers: if You have a promotional money-off voucher in Your account, these are only redeemable against the standard price, not the Angel price, unless otherwise stated.
Gift Certificates: As these are like money, there is no Angel discount when buying gift certificates BUT You will still receive Your Angel discount when You spend a gift certificate.
Cancellation: You can cancel your Naked Angel Account at any time, and get Your money back (Angel Credit), or wine to that value – with no penalty whatsoever. You can cancel online on Your account page, via email at email@example.com OR by calling Us on 1300 898 677 FREE. Please note, that if You have any vouchers in Your account, We cannot refund these but, subject to the provisions below You will receive all unused money that you paid into Your account.
If you stop making Your monthly Angel deposits for 3 consecutive months and you have Angel Credit and you don't contact us to make some other arrangement we will:
What does Angel exclusive mean?
Angel exclusive means that Angels will always get first dibs on all new products as soon as they hit the store (usually around four weeks). Once Angels have had first dibs, the product will be released to all customers to purchase at the list price, however Angels will always have first dibs.
Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated by us
If You receive a voucher from Us, You can use it in the following ways:
As with all of our orders, if You’re not happy with any of the wines for any reason, We offer a full money back guarantee. To receive the full money back guarantee, You must communicate with Us within 30 days of the date of delivery of the wine to You. We may require a return of the remaining quantity of wine at Our discretion.
Please Note: We may offer vouchers depending upon an event or season or our business partners may offer vouchers which may have different terms and conditions to those listed above, – however, we will ensure that the applicable terms and conditions will be printed on the voucher itself.
We operate a fair use policy on all promotional vouchers: We will honour vouchers earned from our partners, but we reserve the right to close your account(s) if we reasonably suspect that You are downloading vouchers from a voucher site, or if You set up multiple accounts.
All content displayed or comprising the website, including without limitation the images, brand names, trademarks, commentary, website layout and software are subject to intellectual property protection in Australia and internationally. You do not have permission to modify the content on this website, permit unauthorized users to access it (whether intentionally or otherwise) or transmit it to third parties. Any misuse of Our intellectual property rights and/or Our partners’ intellectual property rights will result in immediate termination of Your account and You may be liable for damages.
Information contained on our website is uploaded regularly. We cannot guarantee the information to be correct, current or complete as there are a number of factors which affect this information. We accept no responsibility or liability for any inaccuracies or typographical errors on our website.
We warrant that the product supplied by Us is of merchantable quality when delivered to You. To the extent permitted by law We expressly disclaim all express, implied, statutory warranties, guarantees and representations. In accordance with clause 9 of these terms and conditions, Our warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected product to You or a refund of the cost of the product, at Our discretion.
You acknowledge that We are not liable to You under any circumstances for any loss, damage or expense (including indirect or consequential, loss of opportunity or profits)You may incur from using our website. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective then our aggregate liability to You under these Terms for all exclusions referred to above for all and any causes of action (collectively) shall be limited to AU$50.
You agree to indemnify, defend and hold Us, Our officers, employees, partners, suppliers, agents and contractors from and against all losses, proceedings, charges and costs (whether direct, indirect, special, exemplary or consequential) of every kind made against Us due to Your use, misuse or access to Our website and/or in allowing (with or without intention or knowledge) a person under 18 years of 18 access to Our website or to take delivery of the product on your behalf (whether with or without your permission).
We shall not be responsible to You if we are unable to deliver Your order or if we are prevented from performing our obligations under these Terms due to circumstances beyond our reasonable control. We will notify you of any delays to your delivery. However, if we are prevented from performing our obligations beyond a reasonable time then we may, at our discretion, elect to cancel Your order and provide a refund or credit to the value of the cancellation without further liability to You.
We may contact you via the contact details provided by you including your email address. You must maintain Your contact details as current at all times.
These Terms contain the entire agreement between You and Us for the use of Our website to purchase product. All and any other understandings, agreements and representations are hereby expressly excluded.
These Terms are governed by the laws of New South Wales, Australia and the parties submit to the jurisdiction of the courts of New South Wales.
It is Your responsibility to consume alcohol sensibly.
When you join Naked Wines, we collect personal information about you to enable us to process and deliver your order. This information may include your name, date of birth, contact details, credit card or bank account information and other information relevant to your services.
By registering on our website, you consent to Naked Wines maintaining, recording, holding and using the personal data we collect about you. All data is collected lawfully and maintained in accordance with Australian privacy law.
We may also collect your personal information from you when you order wine, enter into one of our competitions or otherwise interact with us (such as through a Naked Wines application or through social media). This may include information such as preference information and other usage data. We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed.
In addition, we collect information regarding activity on our website and other services, such as the number of visitors to the website or application, the date and time of those visits, the number of pages viewed, navigation patterns and, where relevant, the websites visited before visiting the website.
On our website, your visits are associated with cookies which are unique identifiers. This information may be collected on Naked Wines’ behalf by web analytics companies. This information provides us with statistics that we can use to analyse and improve our websites and our products and services. The information we collect may also be used to allow Naked Wines to send you offers which we feel will be of interest to you, and to send notification of posts from users and winemakers to your "wall". If you would prefer not to receive these e-mails please go to the “Change my details” section of the “My Account” screen where you can update your e-mail preferences.
We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties. We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure storage. Where we store your personal information with a third party data storage provider, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.
Your Naked Me profile is a public page and can be viewed by other visitors to the website. If you would prefer to make your profile private you can do so directly on your Naked Me page. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to e.g. to our delivery company to get you your wine.
If you opt-out of emails from Naked Wines, you will only be contacted by us regarding service issues such as, without limitation, order confirmation and delivery confirmation, significant changes to terms and conditions and non-marketing e-mails.
If you have any questions relating to this policy, contact us by e-mail on: firstname.lastname@example.org