Customer Happiness Agent (Customer Service)

Manly, Sydney AU

About the role

We're looking for enthusiastic, self-motivated individuals to join our energetic Customer Happiness teams in Manly, Sydney (currently working from home)

You will be an expert in communication, offering our fabulous Angels a solution to supporting talented and authentic Aussie winemakers. Naked Wines is one of Australia's most disruptive startups, and the right candidate will have a creative flair to match. This is an exciting opportunity for anyone looking to get their foot in the door and develop an outstanding career. If this excites you, then read on!


Manly, Sydney AU (Work from home Hybrid)

Our beachside offices are located in Manly on Sydney’s Northern Beaches, approximately 30min via ferry from Sydney’s CBD (which we love!), so a lunch time swim or surf is always on the cards.

What will your role involve at Naked?

  • Speaking with our best customers - our Angels - to ensure they are getting everything they need from Naked, in addition to amazing wines.
  • Creating customer lifetime value by turning any negative experience into a positive one, delivering a mind-blowing customer experience through wine recommendations.
  • Learning about our amazing winemakers and tasting their wines and passing this passion on to our Angels (wine snobs need not apply).
  • Working as part of an amazing team and making a difference to our customers' and winemakers' lives.
  • Making recommendations on all of our wines based on customer tastes and preferences.
  • Previous customer service experience is preferred but not essential.

The boring stuff...

  • We'll need you to be available to work between Monday to Friday (occasional optional weekend shift, not compulsory).
  • 9-5:30pm working hours for a standard 38 hour week.
  • Please ensure you send us a cover letter if you're interested


  • $45K Salary + OTE Commission Structure (based on customer service NOT sales) + Super
  • 20 days holiday, plus your birthday (as long as you bring in cake)
  • A regular wine allowance
  • Shares in the company
  • Weekly wine tastings
  • Opportunities to meet the winemakers AND to travel to vineyards
  • Bring your own beach towel and ping pong bat

How to apply

Please email with your resume and cover letter.

If you meet a majority of the requirements, but not all, we encourage you to submit your application.